Postage and Delivery Costs
Postage in the US is free. However there is a postage fee for delivery to Europe and the UK. This will be added to your total at checkout. We try our very best to process all orders as quickly as possible to ensure that your package is dispatched by the next working day and within two days will email you tracking information relating to your order. We aim for you to receive your order within 3-5 working days. We cannot be held accountable for delays with the mail service due to acts of nature, strike action or anything beyond our control.
The You Look Ugly Today Guarantee
Our customers are the heart of our business and it is our duty to make sure that you are happy with your order. We do everything we can to ensure that your item/s match the description on our site. We make every effort to ensure the best quality. If you are not happy with your order for any reason, please let us know. Orders can be returned within 14 days of receipt for an exchange or a full refund, subject to terms detailed in our Returns Policy. Please e-mail us at firstname.lastname@example.org with your queries.
Our Returns Policy
As mentioned in our Guarantee, you are welcome to return any item within 14 days of receipt for an exchange or a refund. When returning items, we advise that you make use of signed-for, recorded delivery as we are not able to accept responsibility for items that go missing whilst in the post in transit to us. Unless agreed by us, you are liable for return shipping. We will do our best to reimburse funds for returns within 30 days of receiving the item. Any returned order with a free shipping promotion will be subject to a postage fee for design or size or exchanges.
By placing an order with You Look Ugly Today, you agree to our terms and conditions.
We accept debit/credit cards and Paypal as methods of payment. All orders must be prepaid via debit/credit cards and Paypal. The prices of items on our site are subject to change. Transactions are handled by leading European Payment Service providers such as Realex, Stipe or Paypal and encrypted by 256-bit SSL Encryption. This ensures that all payments are 100% secure.
We deliver to the UK, Europe and the United States.
Promotions and Special Offers
Exclusive promotions, sales and special offers are all subject to availability. These orders do not include postage, unless stipulated.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.